Serving our community for over 30 years.
Aberfoyle Park SA 5159
Patients have the right to access their personal health information. It is our policy that the patient makes an appointment with the doctor concerned regarding access to their files.
After hours assistance is by calling the National Home Doctor service on 13SICK.
In a medical emergency, please call 000 and ask for an ambulance.
We take feedback, complaints, and concerns very seriously.
Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.
Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.
We will strive to resolve your concerns, in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in South Australia via https://www.hcscc.sa.gov.au/
Medical and sickness certificates can only be issued as a result of a consultation with a doctor. Legally, medical certificates cannot be backdated.
Referrals for tests or to specialists can only be given after an assessment by a doctor, and cannot be backdated. The service provider or specialist you are referred to may charge a fee. Please contact the service provider for information.
Aberfoyle Park Medical Centre provides a cervical screening reminder service, as well as cancer prevention screenings, adult/child immunisations and care plan reminders. If you do not wish to receive a reminder notice, please let our reception staff know.
At Aberfoyle Park Medical Centre, we encourage you to speak with your doctor about when and how you should receive test results. Depending on the test that has been undertaken, a consultation may be required to receive results.
It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the practice.
We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our practice. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.
If you call our practice requesting to speak with your doctor, our reception staff will obtain sufficient information to enable them to evaluate whether an immediate response from the doctor is required. If it is not urgent, all necessary information will be passed on to the doctor, and your call will be managed appropriately. Urgent matters will be attended to immediately.
All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.
Please click here to download a copy of the Australian Charter of Healthcare Rights brochure.