WELCOME TO THE ABERFOYLE PARK MEDICAL CENTRE

Cnr Manning and Summerford Roads
Aberfoyle Park SA 5159
Telephone 8270 5211

Facsimile 8370 7153

New Patients

New patients are welcome to the Practice. If Booking by phone, advise reception when booking the initial consultation for a new patient, as a longer appointment may be required.

 

Standard consults for concession card holders and all children under 13 years old will be bulk billed on Monday – Friday. A gap fee will be charged for concession holders, but not  children on Saturday mornings.

Our most common fees are set between the Medicare schedule and those recommended by the Australian Medical Association.

We prefer payment in full and provide a discount on full payment.
We can access an instant Medicare rebate through our terminal to your EFTPOS account.
We prefer full payment at consult time. EFTPOS available

Appointments

Our practice runs on an appointment system.
Appointments are usually booked for 10 – 15 minutes, however longer times are available upon request.
If you wish to have a full medical examination or have several problems you wish to discuss with your doctor, you may need a longer appointment, so please inform the receptionist when booking your appointment.

Appointment Cancellations

If you are unable to attend your appointment, please notify our reception staff at least 2 hours prior to your scheduled appointment time. Due to the high demand for appointments, a non-attendance fee may be charged if you do not arrive for your appointment or if you cancel at short notice.
Emergencies

In a medical emergency always phone 000 for an ambulance or attend the Accident & Emergency Department of your nearest hospital for immediate medical attention.
A list of local emergency services can be found on the last page of this information sheet.
After Hours Service

After hours medical treatment is available by calling National Home Doctor Service on 13SICK or 137425for home visits or Morphett Vale after hours clinic operate an after hours clinic from the Southern Specialist Centre in Morphett Vale. This information can be heard on our answering machine when the surgery is closed and a list of local after hours services can be found on the last page of this information sheet.

Home Visits

Arrangements can be made for a doctor to visit you at home in certain circumstances, however higher fees do apply to home visits. Please discuss this with the receptionist.

 

Prescription Policy

All prescriptions (including repeats) require a consultation with a doctor. Although this may seem inconvenient at times, we provide a consistent level of care to all patients and in most cases ongoing monitoring is required.

Referral Policy

Referrals for tests or to specialists can only be given after an assessment by a doctor, and cannot be backdated. The service provider or specialist you are referred to may charge a fee, please contact the service provider for information about their fees.

Telephone Policy

Office staff will obtain sufficient information from the caller to evaluate whether an immediate response from the Doctor is required. If it is not urgent, all necessary information will be passed on to the Doctor and the call will be dealt with appropriately. Urgent matters will be attended to immediately.

Medical Certificates

Medical and sickness certificates can only be issued as a result of a consultation with the Doctor. Legally, medical certificates cannot be backdated.
Test Results

At the time of your consultation, please discuss with your Doctor when and how you are to follow up test results. In many cases the office staff are able to advise patients of the Doctors recommendations after results are received and checked.

Reminder Service

This practice provides a Pap Smear reminder service. If you do not wish to receive a reminder notice, please let the receptionist know.

Infection Control
All non-disposable instruments are sterilised in accordance with the Australian Standards AS 4187 – 1998.

Immunisations

Flu Vaccines are available from March each year. We arrange some extra flu vaccination clinics in March and April. Ring to make an appointment.
Currently flu vaccines are free for people over 65 and people with specific medical conditions. If you are under 65, we can arrange a script for you.

Travel Vaccines are prescription medications, and a consultation with a doctor is required prior to seeing the nurse. Travel vaccines can be purchased from your local pharmacy, and you will need to bring these to your appointment. Please attend at least 6 weeks prior to your travel.

Skin checks

Our doctors are available to perform skin checks, please make a double appointment for a full assessment.

Management of Patient Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
All patient consultations and medical records are strictly confidential and no information will be released unless your prior approval has been obtained.
Access to Your Health Information

Patients have the right to access their personal health information. It is our policy that the patient makes an appointment with the Doctor concerned regarding access to their files.

Electronic Communication
In order to maintain security of patient information Aberfoyle Park Medical Centre does not use email to communicate or transfer any information regarding patients.

Translators and Interpreters
English is the only language spoken at the practice but a full range of Interpreter services are offered through the Translating & Interpreting Services (TIS) National – 131 450

Child Safe Policy
Doctors and staff at the Practice follow a code of conduct relating specifically to the relationship between this practice and children. The Practice has a Child-Safe Policy AMA(SA). Our staff and Doctors have Child related employment screening.

Feedback & Complaints

We value your comments and feedback. Please do not hesitate to discuss any concerns you have regarding the Practice with the Doctor or office staff.
If you are unhappy with any aspect of the care you receive please feel free to discuss this with your Doctor or the office staff and we will try to deal with your problems promptly and to your satisfaction. However, if you wish to pursue a problem outside the Practice, information is available from the Health and Community Service Complaints Commissioner (Telephone 8226 8666 between 10am and 4pm Monday to Thursday, or by mail to The Complaints Commissioner, PO Box 199, Rundle Mall, Adelaide SA 5000)

Thank you for choosing us as your family practice. We hope our service has been a pleasant experience for you and your family and that we can continue to be of service to you in the future.

After hours services

National Home Doctor Service – home visits
Home visits are available phone 137425 or 13SICK, phone after 5pm for evening/nightime service. Visits are bulk billed.
Morphett Vale Medical Care – After Hours Clinic
In Southern Specialist Centre
Cnr of O’Sullivan and Main South Roads, Morphett Vale. Bulk Billed 8326 6999. Open Mon-Friday 6pm-10pm, Saturday 1pm-8.30pm, Sunday 9am-10pm.

Medical One – 359 Main South Road. Morphett Vale
Ph 8186 2111 – Open Mon-Frid 8-8. Sat, Sun and P/Hol 8-1
Emergency services

Ambulance dial 000

Flinders Medical Centre Accident and Emergency
phone 82045511 open 24 hours

Noarlunga Health Services Accident and Emergency
Phone 83849222 open 24 hours

Womens & Childrens Hospital Emergency
Phone 8161700 open 24 hours

Ashford Hospital Emergency – a fee is charged
Hours 8am – 10pm phone 83755205
Ashford Chest Pain Centre – phone 83755205 24 hours

Calvary Wakefield Street Hospital Emergency – a fee is charged
Phone 8405 3440 – 24 hours

Flinders Private Chest Pain Centre – a fee is charged
Phone 82753347 – 24 hours